Privacy Policy

1. Purpose of This Policy

Gladiator Pest Solutions Pty Ltd (‘we’, ‘us’, ‘our’) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage our pest management services or interact with us online or offline.

2. Information We Collect

We may collect personal information including name, company name, address, contact details, property access details, pest activity reports, payment information, and correspondence via email or social media. Information is collected directly from you or from authorised third parties such as property managers or landlords.

3. How We Use Your Information

We use your information to deliver pest management services, issue quotes and invoices, maintain client records, communicate service updates, meet legal and insurance obligations, and for internal record keeping. We will not use your information for unrelated purposes without your consent or unless required by law.

4. Disclosure of Information

We may disclose personal information to employees, contractors, third-party service providers, regulatory authorities, or insurers as necessary for service delivery or compliance. All third parties are required to handle information in accordance with the Privacy Act and this policy.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Digital and paper records are stored securely, and data no longer required is securely destroyed or de-identified.6. Data Retention Personal information is retained only as long as necessary to fulfil service or legal obligations, after which it is securely deleted or de-identified.

7. Access and Correction

You have the right to access or correct your personal information. Requests should be made in writing to the contact details below, and we will respond within a reasonable timeframe.

8. Website and Electronic Communications

When using our website or communicating electronically, we may collect data such as IP addresses or usage statistics through cookies or analytics tools to improve functionality. You can disable cookies via your browser settings.

9. Marketing

We may send service reminders, updates, or special offers. You may opt out of marketing communications at any time by contacting us or using the unsubscribe option.

10. Overseas Disclosure

We do not ordinarily disclose information overseas. If overseas disclosure becomes necessary (e.g., cloud hosting), we will ensure appropriate privacy protections consistent with Australian standards.

11. Complaints and Enquiries

For privacy concerns or complaints, please contact:

Privacy Officer

Gladiator Pest Solutions Pty Ltd

Email: info@gladiatorpestsolutions.com.au

Phone: 1300 600 052

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) a www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The latest version will be available on our website or upon request.

© Gladiator Pest Solutions Pty Ltd
Accredited Timber Pest
Inspectors Licensed Pest
Management Technicians Pest
License No. 5075781
ABN: 34 635 495 608